Q: What is SOTOMO?
A: We are a company based in Seattle, Washington, specializing in providing high-quality bathroom and kitchen products for both individual households and businesses. Additionally, we offer customization options for our corporate clients. We believe that through our diverse range of products, we can contribute to making the world a better place.
Q: How long will it take to receive my product?
A: Generally, it takes 3-7 business days to receive our products, with delivery times based on shipping distances. In case of any logistics issues, we will promptly contact you and provide a satisfactory solution.
Q: What should I do if I receive damaged or defective products?
A: Our products undergo 100% quality inspection before leaving the factory, and they are securely packaged. If any issues arise during transportation, we take full responsibility. In the event of missing parts, please contact us for a replacement. If damages occur during transit, please take photos and contact us within 24 hours, and we will arrange for a replacement or provide a full refund.
