FAQ

SOTOMO is a Seattle-based company with strong R&D capabilities, specializing in high-end smart toilets and bathroom technology. We focus on bathroom products and provide complete bathroom solutions for both homes and businesses.

Our products typically arrive within 3–7 business days, depending on the shipping distance. If any logistics issues arise, we’ll contact you promptly and ensure a satisfactory solution is provided.

Our products undergo 100% quality inspection and are securely packaged. If any issues occur during transit, we take full responsibility. For missing parts, contact us at admin@sotomo.us for a replacement. If the product is damaged, please take photos and contact us within 24 hours—we'll arrange a replacement or provide a full refund.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

The SOTOMO YA60 Smart Toilet is easy to install. Simply check the water pressure (at least 35 PSI), secure the toilet, install the T-valve, and connect the water supply. If you're not comfortable with DIY, you may hire a professional plumber to handle the installation.

The YA60 Smart Toilet requires a water pressure of 35-108 PSI. To check the water pressure, you can use a pressure gauge. Alternatively, turn off all faucets, fully open the angle valve, and let the water flow for 10 seconds. The flow should exceed 1.06 gallons during this time.

For small bathrooms or homes with pets, a smart toilet with auto-open functionality may be accidentally triggered when not in use. A smart toilet without this feature is a better fit and more affordable!

Our YA60 smart toilet comes with a 12-month worry-free warranty and lifetime customer support. You can also extend the warranty through our website. If you encounter any issues, feel free to contact the seller, and we’ll be happy to assist you with repairs or replacements.

The YA60 smart toilet is user-friendly, featuring an intuitive remote control for easy customization. It also includes a knob control for the convenience of elderly users and children, as well as a kick flush feature for added convenience.

Yes, the installation is easy. The main body of the smart toilet comes pre-assembled. Simply check the water pressure (at least 35 PSI), secure the toilet in place, connect the T-valve to the water supply, and the installation will be complete.

Yes, you can easily turn these automatic functions on or off using the remote control, allowing you to adjust them based on your bathroom space and usage habits.

The recommended water pressure is between 35-108 PSI. You can check the water pressure using a pressure gauge or approximate it by checking the flow rate using a bucket. The flow should exceed 1.06 gallons in 10 seconds.

First, ensure the toilet is connected to the power supply and check that the water pressure is between 35-108 PSI. If the issue persists, inspect the sensor for obstructions, then try resetting the toilet. If the problem continues, contact customer support for assistance.

These functions require someone to be seated on the toilet seat to activate. Make sure you're sitting on the seat for them to work. Additionally, the bidet and dryer temperatures can be adjusted. If the issue persists, contact customer support at
admin@sotomo.us to check for any faults.

The SOTOMO smart toilet is designed for easy installation with a 12-inch rough-in. Most of the toilet is pre-assembled, leaving only a few parts to install. We provide comprehensive installation instructions, instructional videos, and a full mounting accessory kit to ensure a smooth setup experience. You can have your smart toilet installed quickly and hassle-free!

Yes, you can easily turn on or off functions such as the automatic lid sensor, pre-wet, auto flushing, and prompt tones using the remote control, allowing you to adjust them based on your bathroom space and usage habits.

Yes, the SOTOMO smart toilet is designed to work efficiently in homes with low or unstable water pressure. It features an assisted pump and a powerful flushing system, ensuring strong performance even when water pressure is lower than usual. The super cyclone siphon flush uses only 1.06 GPF while maintaining a clean toilet bowl.

During a power outage, the SOTOMO smart toilet features a blackout flush function that allows you to manually flush by pressing the knob. This ensures that your toilet remains functional even without power, giving you peace of mind during an outage.

The SOTOMO smart toilet features a self-cleaning nozzle that automatically rinses itself with water and is disinfected with UV light after each use to maintain hygiene. You can also manually activate the nozzle self-cleaning function using the remote control, or remove the nozzle for manual cleaning if needed.

The SOTOMO MY-2133 series toilet comes with most parts pre-installed, and the two side-mounting holes make installation straightforward. Simply follow the installation instructions included in the package, and you'll have your compact toilet set up in no time.

The SOTOMO MY-2133 series toilet features a quick-release, soft-close toilet seat for easy cleaning and quiet use. To adjust the lid, gently lift the seat and locate the mounting bolts on either side. You can adjust the seat’s alignment by loosening or tightening these bolts. Ensure that the seat is aligned properly before securing it in place.

If you need a replacement part or encounter any issues, the SOTOMO MY-2133 series toilet comes with lifetime customer service and a 1-year warranty. You can contact our support team, and we'll assist you with getting the necessary replacement parts or troubleshooting any problems you may have.

Yes, the SOTOMO MY-2133 series toilet features a siphonic dual-flush system that ensures powerful flushing performance even with low or fluctuating water pressure. The 2-inch fully glazed trapway and efficient flushing system help maintain effective performance while conserving water.

The SOTOMO MY-2133 series toilet comes with an upgraded urea-formaldehyde (UF) seat. This seat is more durable, heavier, and scratch-resistant compared to standard seats. It also resists yellowing over time, ensuring that your toilet maintains a premium appearance for longer.

Yes! The SOTOMO MY-2133 series toilet is designed specifically for small bathrooms. Its compact dimensions of 25"D x 13.4"W x 28.4"H make it an ideal choice for tight spaces while still providing the comfort and functionality you need.